Returns & Refunds

Your satisfaction is our priority. If something isn’t right, we’ll make it right.

Return Window

We accept returns within 30 days of delivery for items that are unused and in their original, unopened packaging.

How to Start a Return

1. Email us at info@heytailz.com with your order number and reason for return.
2. We’ll respond within 1 business day with return instructions.
3. Ship the item back using a trackable method. Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.
4. Once we receive and inspect the item, we’ll process your refund.

Refund Timeline

Approved refunds are issued to your original payment method within 5–7 business days of us receiving the return. Original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrived damaged, defective, or incorrect, please email us at info@heytailz.com within 7 days of delivery. Include your order number and a photo of the item. We’ll send a replacement or issue a full refund — no return required.

Non-Returnable Items

• Opened or used products
• Items marked as final sale
• Gift cards

Questions?

We’re here to help. Reach us at info@heytailz.com and we’ll get back to you within 1 business day.