Refund Policy

Last updated: August 2026

At HeyTailz, your satisfaction matters. If you’re not happy with your purchase, we’re here to make it right.

Returns

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. To initiate a return, email us at info@heytailz.com with your order number and reason for return.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed to your original payment method within 5–7 business days. Please note that original shipping costs are non-refundable.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@heytailz.com with a photo of the item. We will send a replacement or issue a full refund at no cost to you.

Non-Returnable Items

• Opened or used products (for hygiene reasons)
• Items marked as final sale
• Gift cards

Exchanges

We do not offer direct exchanges. If you’d like a different product, please return your original item and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Contact Us

Questions about a return or refund? Reach us at info@heytailz.com and we’ll get back to you within 1 business day.