HeyTailz

Returns & Refunds

If something isn't right, here's how we handle it.

30-day return window

You can return an item within 30 days of delivery. Items must be unused and in their original, unopened packaging.

Return shipping

Return shipping is paid by the customer, except when the item arrived damaged or we sent the wrong item.

Damaged or incorrect items

Please contact us within 7 days of delivery. We may offer a replacement or a full refund.

Refunds

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

To start a return, contact us with your order number.