FAQ

Answers to common questions about ordering from HeyTailz.

How do I pay?

Checkout is handled securely by Shopify. Available payment methods are shown at checkout.

How much is shipping?

Shipping options and costs are shown at checkout based on your address. Orders are processed in 1–3 business days, then delivery usually takes 2–4 days. See Shipping.

Can I return a product?

Yes — within 30 days of delivery, if the item is unused and in its original, unopened packaging. Damaged or wrong item? Contact us within 7 days. See Returns & Refunds.

Which product is right for my pet?

Each product page lists what the tool is designed for. If unsure, ask us.